I had a small shortage of sparklers when I received my order. I emailed customer service very late in the evening and was shocked to receive a response almost immediately. Not only did they acknowledge the error and correct the issue by sending the shortage of sparklers right away, but when I received the additional order, they went above and beyond by including a variety of materials that I hadn't even ordered. It literally made my day with all the stress planning a wedding brings. Would definitely order from them again!