Terms and Conditions

Ordering

Direct Sparklers accepts Visa, Master Card, American Express, and Discover. We also offer Pay Pal Credit if you have a Pay Pal account.

Same day shipping on all orders placed before 1:30 PM EST, Monday through Friday.

All orders placed after 1:30 PM EST. will be shipped the following business day.  Orders placed after 1:30 PM EST. on Friday will be shipped the following Monday.

Direct Sparklers office hours are Monday through Saturday 9am-4pm est. Please contact us at 1-833-727-7275 or 1- 833 -727- Spark for any ordering questions. We can also be reached via email at [email protected]

General Information

Customers should confirm with the church/reception hall to ensure sparklers or other celebratory products are permitted.

Please note that the name of the Sparkler does not indicate length. #20 does not mean 20 inches.

Shipping

All products offered by Direct Sparklers can only be shipped via UPS Ground Service. No air delivery is allowed. UPS delivery days are Monday through Saturday.   Direct Sparklers can only ship to a physical address, no PO Boxes.

There are no rush orders on sparklers, no “ next day air “ or “ 2nd day air” options are available for these products.

We cannot ship sparklers to Alaska, Hawaii, Puerto Rico, Canada, and Mexico.

Direct Sparklers will not be held responsible for delays in transit times.

Returns

Direct Sparklers will accept returns within 30 days from the purchased date. We have a 25% re-stock fee that you’re responsible for as well as all return UPS fees. You are responsible for shipping the order back to Direct Sparklers. No refund will be issued until product is returned to Direct Sparklers. Once we receive the returned product, we will credit your account minus the re-stocking fee.

Damaged or Missing Packages

Please let Direct Sparklers know immediately if your product arrives damaged or is missing pieces. We will work with you to rectify the issue and make sure you are satisfied.