I can’t say enough good things about this company and my experience! I placed an order needing sparklers rushed to me…but such a short amount of time that I knew there was probably just no way they’d arrive on time for the date I selected that I needed them. Within maybe an hour of placing the order I received a call from a customer service rep. As soon as she said who she was with, I knew she had to be calling with bad news that they wouldn’t arrive in time or something - However, to my surprise they were just calling to confirm some things. She said they’d get them out asap! I still wasn’t too hopeful that they’d actually arrive on time but I was happy and impressed they’d actually called me! After hanging up, I realized I’d misspelled the street name for delivery, so I called back. I was in such a panic and felt so silly that I’d done that. But I talked to the customer service rep, she was kind and gracious…& honestly she’d already fixed the mistake before I called! 10/10 would recommend Direct Sparklers just for the customer service care I received! & to top it off, the sparklers did arrive on time and were perfect!!!